Shipping & Returns FAQs
This website ships to all of our lovely customers in New Zealand.
We also ship to the following regions via our local websites:
- Shipping to Australia? Click here.
- Shipping to Europe and the UK? Click here.
Orders ship within 24 hours Monday to Friday. Orders placed on weekends are shipped the following Monday.
Please note that due to the extreme weather events affecting the North Island, New Zealand Post is experiencing some collection and delivery delays which can extend delivery times. We greatly appreciate your support and patience during this time.
Free express shipping on orders over $60.00 within New Zealand. If you accidentally find yourself on our Australian store, you'll be charged $20 (AUD) for international shipping. If you see this figure at the checkout, make sure you're on the right URL! (nz.kesterblack.com)
We ship orders within New Zealand using NZ Post Overnight at a flat rate of $6.00, including tracking. This price is standard for all orders under $60.00, irrespective of size.
Once orders are handed over to NZ Post, standard delivery time is within 1 business day, but please note we cannot guarantee this.
Click below for full tracking details (including which carrier is delivering your parcel):
Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us and we shall rectify ASAP!
*All postage and handling prices above are NZD unless otherwise stated.
We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we will be just as bummed as you, and will offer a 30 day fuss-free returns policy (from the time you place your order). Once an order has been placed it is automatically forwarded for processing by our warehouse. After this you will most likely need to sit tight until your order arrives before we can help resolve any issues.
First up, email us at firstname.lastname@example.org within 30 days of placing your order so that we can determine where we went wrong and advise next steps. Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code. Once a return is accepted we will process a refund, but we are not currently processing exchanges.
We will require you to return the product and pre-pay all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black Limited will not be responsible for parcels lost or damaged in transit if you choose not to insure.
We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.