Shipping & Returns

Shipping & Returns FAQs

This website ships to all of our lovely customers in New Zealand.

Shipping to Australia? Head to our AU store

Shipping to the USA? Head to our US store.

Orders placed Monday - Friday are shipped within one business day. Orders placed on weekends are shipped the following Monday.

Please note that during peak periods, public holidays recognised in the Canterbury region, or when we are running a promotion, these timelines are likely to extend.

Express: $5, typically 1 - 2 business days*

*Due to unforeseen delays within postal networks, this time frame may be extended.

We ship orders within New Zealand using NZ Post Overnight at a flat rate of $5, including tracking. This price is standard for all orders, irrespective of size.

Once orders are handed over to NZ Post, standard delivery time is within 1 business day, but please note we cannot guarantee this.

Click below for full tracking details (including which carrier is delivering your parcel in your country):

Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us at hello@kesterblack.com and we shall rectify ASAP!

All products are scanned to check at both order picking and order packing stages. In the unlikely event that there is an issue with your order, you must contact us within 48 hours of receiving the parcel so we can review our systems to identify and rectify any issue. Please get in touch via email to hello@kesterblack.com and we'll get back to you ASAP!

We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we offer 30-day returns (from the date you receive your order) in addition to any rights you have under consumer laws.

Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

First up, email us at hello@kesterblack.com within 30 days of placing your order so that we can determine where we went wrong and advise next steps.

Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code (unless consumer laws apply).

Once a return is received we will process a refund. We are not currently processing exchanges. Please also note that initial shipping fees will not be refunded.

We will require you to return the product and cover the cost of all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black will not be responsible for parcels lost or damaged in transit if you choose not to insure.

We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.

Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

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Shipping & returns

Orders placed Monday to Friday before 9am are shipped the same day. Orders placed on weekends are shipped the following Monday.

Express delivery: $5, typically 1 - 2 business days

Our returns are easy. If you are not 100% satisfied with your purchase, we offer 30 day returns. Read more in our shipping & returns policy.